Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your personal information.
Last Updated: December 2024
1. Introduction
Webvise Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website or services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Webvise Ltd
3. Information We Collect
We may collect and process the following categories of personal data:
Identity & Contact Data
Name, email address, phone number, company name, and job title when you contact us or request our services.
Technical Data
IP address, browser type and version, device information, time zone settings, and location data when you visit our website.
Usage Data
Information about how you use our website, products, and services, including pages visited and time spent on pages.
Marketing & Communications Data
Your preferences for receiving marketing communications and your communication preferences.
4. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use your data to:
- •Provide, maintain, and improve our web design and development services
- •Respond to your enquiries and provide customer support
- •Send you service updates, technical notices, and administrative messages
- •Communicate with you about projects, quotes, and services (with your consent)
- •Process payments and prevent fraudulent transactions
- •Comply with legal obligations and enforce our terms and conditions
5. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following lawful grounds:
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- →Service Providers: Trusted third parties who assist us in operating our website and delivering services (e.g., hosting providers, email services)
- →Professional Advisors: Lawyers, accountants, and auditors when necessary
- →Legal Requirements: When required by law, court order, or governmental regulation
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
Types of cookies we use:
- • Essential Cookies: Required for the website to function properly
- • Analytics Cookies: Help us understand how visitors interact with our website
- • Marketing Cookies: Track visitors across websites to display relevant advertisements (with your consent)
You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain:
- • Customer data: For the duration of the business relationship plus 6 years (UK tax requirements)
- • Marketing data: Until you withdraw consent or we determine it's no longer relevant
- • Website analytics: Aggregated data retained indefinitely; individual data for 26 months
10. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your personal data
Right to Object
Object to processing of your data
Right to Restriction
Request restriction of processing
Right to Portability
Receive your data in a portable format
To exercise any of these rights, please contact us at contact@webvise.co.uk. We will respond to your request within one month.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us & Complaints
If you have any questions, concerns, or complaints about this privacy policy or our data practices, please contact us:
Webvise Ltd - Data Protection
If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit ico.org.uk for more information.